To start, one of our design experts comes to your house to discuss your vision for your project. If warranted, they will be accompanied by a project manager and/or an architect. The aim of this initial meeting will be to determine your specific project needs and goals, as well as to generate ideas on how to maximize style and flow within the parameters of your budget.

Within one week, we return to present our conceptual ideas and to further discuss the project plans, scope, and specifications. We continue to meet with you until you feel comfortable with the plan. The process is collaborative and thorough. Our job is to capture the essence of your vision maximizing form, function and flow... all within your budget. Once the final plan is completed and approved, we deliver the project cost to you no more than fourteen days later, guaranteed. And because we know how important it is for you to be able to rely on a completion date and know that your project cost will not exceed your budget, we give you the assurance of our ‘On-Time. On-Budget. Or Else!’ Guarantee.

Because customer satisfaction is as important to us as quality craftsmanship, your project will be managed by one of our specially trained project managers. This is your knowledgeable ‘go-to’ person who will meet with you before construction begins and regularly throughout the process to answer any questions and to provide overviews and progress updates. Communication is very important, and your project manager will be instrumental in keeping you informed and making sure everything is running smoothly and to your specifications. We want you to ask questions so you can feel more comfortable about what is going on in your home. After all, we know you entrusted us with your project because you don't have the expertise or time to do it yourself. The bottom line? If you have a problem, we have a problem. And that's why we are totally committed to always doing what is best for you and your project.

At the same time, we help you easily stay connected with the progress of your project by issuing a user ID and password for entry into your own personal project page on the Icon Website. This secure connection gives you instant access to all things related to your project including: plans, contract, project specs, updates, change orders, flow of funds, pictures'and more.

3-7 days prior to completion, depending upon the size of your project, we schedule a walk-thru to create a final punch list of items that need to be finished. At project's end, we not only deliver a fully complete and defect-free job, we remain accessible to you for any unforeseen questions, warranty work or related help you may need.